Terms of Service

1. About Us

Smiths Fitted Wardrobes & Kitchens ("we", "us", "our") is a bespoke fitted furniture company registered in England and Wales. We design, manufacture and install fitted wardrobes, bedrooms, kitchens and living space furniture.

Company name: Smiths Fitted Wardrobes & Kitchens Limited
Registered address: 143, Floor 1, Stockley Park, 4 Longwalk Road, UB11 1FE
Website: fittedwardrobes.com
Email: [email protected]
Phone: 0800 292 2200

2. Acceptance of Terms

By using our website, booking a design consultation, or placing an order with us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised terms.

3. Our Services

We provide the following services:

• Free home design consultations and room measurements
• 3D design visualisation of your proposed fitted furniture
• Bespoke manufacture of fitted wardrobes, bedrooms, kitchens and living space furniture
• Professional delivery and installation
• Aftercare and warranty support

All furniture is manufactured to your exact specifications in our London factory. No off-the-shelf or standard-size units are used.

4. Quotations & Orders

Quotations provided during or after your design visit are valid for 30 days from the date of issue unless otherwise stated. Prices include VAT and professional installation unless explicitly stated otherwise.

An order is confirmed when you accept the quotation in writing (including email) and pay the required deposit. Once confirmed, your order enters our manufacturing schedule.

We reserve the right to adjust prices if there are significant changes to material costs or if additional work is required beyond the original scope. Any changes will be discussed and agreed with you before proceeding.

5. Deposits & Payment

Our standard payment terms are as follows:

We accept payment by bank transfer, debit card and credit card. Finance options may be available — please ask during your design consultation.

6. Manufacturing & Installation

Once your order is confirmed and the deposit received, manufacturing typically takes 2-3 weeks. We will contact you to arrange a convenient installation date.

Installation is carried out by our directly employed, experienced fitters. We ask that the room is cleared and accessible on the agreed installation date. Installation typically takes 1-2 days depending on the scope of work.

We will take all reasonable care to protect your property during installation. Our fitters will clean up after completion and remove all packaging and waste materials.

7. Our 10-Year Guarantee

All fitted furniture manufactured and installed by Smiths comes with a comprehensive 10-year guarantee covering both materials and workmanship. This guarantee is effective from the date of completed installation.

The guarantee covers:

• Structural integrity of all carcasses and panels
• Door and drawer mechanisms (hinges, runners, soft-close systems)
• Handles and fittings
• Professional installation workmanship

The guarantee does not cover:

• Normal wear and tear
• Damage caused by misuse, accident or negligence
• Modifications made by third parties after installation
• Damage caused by water, fire or other environmental factors

8. Cancellation & Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of order confirmation during which you may cancel your order for a full refund of any deposit paid.

If you cancel after the 14-day cooling-off period but before manufacturing has commenced, we may retain a reasonable amount to cover design and administrative costs incurred.

Once manufacturing of your bespoke furniture has begun, cancellation is not possible as the products are made to your individual specifications. Please refer to our Refund Policy for full details.

9. Website Use

Our website is provided for informational purposes and to facilitate enquiries about our services. While we make every effort to ensure the accuracy of information on our website, we do not guarantee that all content is complete, accurate or up to date.

Images on our website are for illustrative purposes. Actual colours and finishes may vary slightly from those shown on screen due to monitor settings and manufacturing variations. We recommend viewing physical samples during your design consultation.

All content on this website, including text, images, logos and design, is the property of Smiths Fitted Wardrobes & Kitchens and is protected by copyright law. You may not reproduce, distribute or use any content without our prior written consent.

10. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid by you for that order. We shall not be liable for any indirect, consequential or special losses.

11. Complaints Procedure

If you are not satisfied with any aspect of our service, please contact us as soon as possible so we can resolve the issue:

We aim to acknowledge all complaints within 2 working days and resolve them within 14 working days. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution provider.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.